Keeping the Peace

You have worked side-by-side with your team for quite some time and the good news is that it has been truly enjoyable. You get along, you work hard together and you laugh hard together. Lucky you, this might even be an example of a high performing team. You assumed it was because you had so [...]

“There is no squabbling so violent as that between people who accepted an idea yesterday and those who will accept the same idea tomorrow… “ CHRISTOPHER MORLEY
Wow now isn’t that the truth? Here is another excellent opportunity to sharpen your conflict resolution skills.
Some of you accept new ideas right away in fact you live for [...]

I remember it like it was yesterday. I still remember this supervisor looking at me and yelling, “WHAT DO YOU MEAN YOU WOULD NOT CHOOSE THE MINISTER?”
Ok, Ok – this is a pretty old memory (from the late 1980’s), so it could be that I don’t have the details quite right. Maybe she did not [...]

Q) Margaret, I once read or heard (because I read your articles and I have seen you speak) you say something about trying to be compassionate towards the difficult people in our lives. Are you really asking ME to feel empathy toward someone who is a big flaming jerk to me?
A) Yes I really am [...]

You have observed a conflict between some of your team members and you realize you are the right person to help them reach a resolution. How do you KNOW this? You have carefully considered the situation, perhaps using “Can You SHOULD You Help Resolve the Conflicts Around You?” as your guide.
Your next move is all [...]