Keeping the Peace

You have a list of colleagues you trust when the going gets tough. These are the people you know will be there when you need them. They are dedicated and will stick with it when problems surface.  Then there is that other list, the list of people who only show up when things are good. [...]

As a customer you have a responsibility to be a good customer. At work you have a responsibility to be a good employee and a good co-worker. If you are a good co-worker, you are likely to receive better services from your colleagues than others.

Some people become so focused on themselves and their own needs that they forget about the people around them. What does it mean to help others succeed, to put them first? It’s not about washing the boss’ car or always bringing him or her lunch. It’s about serving others.

You have heard it discussed as a key component of Principled Negotiations. You have heard it discussed as an important part of problem solving and conflict resolution. Separate the people from the problem. It makes sense, right? It is so easy to say. If it were easy to do, we would all do it all [...]

Share the spotlight, work with the best; who knew leadership lessons were to be found at a Bruce Springsteen concert?