Keeping the Peace

Q) Margaret, I recently had my performance review and although it was a good review and I received a decent raise, I was really disappointed that I was not promoted to the next level. I was really expecting a promotion. My boss shared with me, that he was in favor of promoting me, but that [...]

What are the Five Conflict Resolution Modes? And which one do you use most often? When you understand how you handle conflict, you can begin to understand when your approach is effective and when it is not. Then you can learn to adapt your behavior and draw from different conflict resolutions styles as-needed. There are [...]

A little compassion can go a long way.  Imagine for a moment that one of your co-workers comes into the office late and in a bad mood. You have been waiting for them because you need their input to finish writing a proposal for a customer. You walk into their office and they snap at [...]

Do you ever find yourself looking at some of your team members and wondering why they just don’t do their jobs? If they are your peers it might just be a point of curiosity (albeit an annoying one). But if these people work for you, this is more than just a point of curiosity. You [...]

“Now that you have created this product you can’t just do something new, you have to keep working this one.” When my associate told me this I felt so deflated. We were discussing some future plans and I was really looking forward to creating something new. Her opinion was that I absolutely should not create [...]