Stilnox For Sale
Stilnox For Sale, Perhaps you've patronized a business that had a sign on the wall saying something like: "We have only two rules. Rule #1: The customer is always right. Rule #2: If the customer is wrong, see Rule #1."
It's fashionable to say that the customer is always right, get Stilnox, and I've seen people do some pretty silly things because of this attitude. But in reality, Order Stilnox online overnight delivery no prescription, the customer is not always right, and we all know it. Sometimes the customer is irrational, belligerent, Stilnox images, or flat out wrong. We are all customers, and most of us are also suppliers of products or services, so we have experience on both sides of this issue, Stilnox For Sale. I prefer to say, Stilnox no prescription, "The customer is not always right. But the customer always has a point, and that point should be understood and respected." As a customer, you may not always get what you want when you have a need or a problem, Stilnox results. But you're certainly entitled to have the service provider or the merchant take your concerns seriously and try to understand them so you can achieve a mutually satisfying outcome.
In some cases, Stilnox gel, ointment, cream, pill, spray, continuous-release, extended-release, it's downright dangerous to assume the customer is always right. Stilnox For Sale, When you go to see your doctor because you don't feel well, you are a customer and the doctor is a service provider. These days, there's a good chance you've researched your symptoms on the Internet and scared yourself half to death. Yes, Stilnox coupon, your headache could be a malignant brain tumor the size of a grapefruit, but it's far more likely to have a more benign cause. Stilnox use, Suppose a patient comes in to the doctor's office and says, "I have a brain tumor. Please remove it as soon as possible." No doctor is going to take a patient's self-diagnosis as fact and say, "Sure, Stilnox from mexico, no problem. Does tomorrow morning work for you?" The customer has a point: he has a headache, Stilnox For Sale. The doctor must respect that point, Stilnox class, then use it as a starting point to determine the real underlying problem and what to do about it.
Okay, that was a silly example, but it's not far off, Stilnox from canada. Some years ago I woke up with laryngitis. I couldn't speak a word. Stilnox For Sale, I made an appointment to see my doctor, but instead I had to see a substitute physician whom I had never met. Stilnox recreational, Since I could not speak, I wrote my symptoms and questions on an index card. I handed the card to the physician when he walked into the examination room. He glanced at it for not more than one second then asked, australia, uk, us, usa, "So, what's the problem today?" Well, Online buying Stilnox hcl, I couldn't speak. That's why I'd taken the trouble to write up my side of the dialogue that I would normally have during a doctor's visit and tried to present it to him. I wasn't happy that he completely blew me off, Stilnox For Sale. He did not respect the premise that the customer always has a point. I never went to that doctor again, Stilnox treatment.
Software development is one area in which I've seen people abuse the notion that the customer is always right. A software project often begins with a customer presenting his needs to a business analyst. Stilnox For Sale, The analyst explores the customer's problem and writes a requirements specification that communicates those needs to other technical people, who then develop an appropriate solution. Where can i cheapest Stilnox online, It is common for customers involved in this kind of discussion to describe not their actual requirements but rather proposed solutions. A skilled business analyst can detect when the "need" that's been presented is really a solution idea and will ask questions to get at the underlying problem. Sometimes the customers don't fully grasp the point of this dialogue. They might say, ordering Stilnox online, "I told you what I need. Just build it, Stilnox For Sale. Haven't you ever heard that the customer is always right. Stilnox dangers, Call me when you're done." This attitude undermines the collaborative approach that is the best strategy for truly understanding a problem and then determining how best to solve it.
Technical support is another domain where "The customer is always right" can get turned on its head. When people call technical support, they're already frustrated and confused because something isn't working, order Stilnox from United States pharmacy. Stilnox For Sale, Many technical support conversations just make callers more frustrated and confused. Perhaps technical support people have been trained to disregard the customer's input because it's inaccurate so much of the time. That is, Real brand Stilnox online, their philosophy may be "The customer is probably wrong." I've heard of people calling technical support because they couldn't find the "Any" key on the keyboard when the onscreen prompt said to "Press any key." Another customer complained that the computer's cup holder was broken. Cup holder. Oh, you mean the CD/DVD drive, herbal Stilnox. A colleague once told me that the tech support people in his company created a special problem report category labeled "user brain damage." Clearly, the customer is not always right when it comes to technical problems with computers or other electronic devices, Stilnox For Sale.
Once in a while I've been delighted with customer service that went above and beyond the minimum. Here's a recent example. Buy Stilnox without a prescription, I wanted to get gutter guards installed on some of the gutters around my house that frequently get plugged with tree leaves and pine needles. I researched several products and contacted two vendors to come out and give me estimates. Stilnox For Sale, The first vendor looked at my gutters and gave me a price quote for doing precisely what I asked for: installing his screening product on certain areas of the gutters. This vendor assumed that I, the customer, buy Stilnox from mexico, was right, and he gave me exactly what I requested. Stilnox schedule, The second vendor impressed me more. He looked at the gutters I wanted to have screened and recommended a particular product as the best solution. Next, he looked at the roof areas around those gutters and identified three problems I had not been aware of: broken roof tiles, buy no prescription Stilnox online, signs of leakage, and rotted wood. Then this vendor looked at several other areas of my gutters that I hadn't asked about having screened, Stilnox For Sale. Stilnox wiki, He pointed out that they were full of debris and recommended the gutters be cleaned out. I felt like I was getting a good solution to my real problems, not just the superficial "Sure, I can sell you those" response I heard from the first vendor, low dose Stilnox. I mailed the contract to the second vendor.
Here's a case where the customer (that would be me) wasn't right. Stilnox For Sale, My car's brakes weren't working as well as they should. Stilnox trusted pharmacy reviews, I took the car to a muffler and brake shop near my house and asked them to replace the front brakes. I even had a coupon. When I picked up the car, the mechanic told me, Stilnox blogs, "Your brakes don't need to be replaced. I adjusted them, Stilnox australia, uk, us, usa, and they're working fine now. No charge." Guess where I took my cars for service for all the remaining years I lived in that city, Stilnox For Sale. Rather than assuming that my analysis, as a non-automotive expert, was correct, Stilnox no rx, the mechanic found the underlying issue and solved the real problem. This experience gave me confidence in the company's work and in their integrity. Fast shipping Stilnox, I have a long history of writing customer complaint letters when I encounter defective products or services. A friend once called these "Dr. Stilnox For Sale, Karl Wiegers expects results" letters. Most of the time, my complaint is justified and I can back it up with facts and evidence, order Stilnox online c.o.d. But not always. I once found some foreign material in a jar of peanut butter. Stilnox for sale, I mailed the offending material to the peanut butter manufacturer with my request for a refund. Analysis showed that the foreign material was grape jam, Stilnox For Sale. The peanut butter manufacturer pointed out, "As we do not make grape jam, it is likely that this was introduced into the peanut butter by a knife that had grape jam on it." Oops, online buy Stilnox without a prescription. Sorry, my mistake. I try to keep this experience in mind when I'm unhappy with a product or service. It's important to make sure that my facts are straight, my expectations are reasonable, and this is not a case of user brain damage on my part. Stilnox For Sale, The next time you're involved on either side of a customer-supplier discussion, keep the lesson of this chapter in mind: the customer is not always right, but the customer always has a point. As a customer, you're entitled to have the supplier take your complaint or request seriously. You should expect the supplier to ask whatever questions are necessary to make sure she fully understands your needs or the source of your unhappiness. As a supplier, show respect for the emotion or information the customer is providing to you, and don't be shy about following up with questions to really understand the situation. It's an application of that excellent principle from Stephen Covey's fine book, The 7 Habits of Highly Effective People: "Seek first to understand, then to be understood."* Through a process of respectful collaboration, a customer and a supplier usually can reach a mutually satisfactory conclusion.
Want to use this article in your e-zine or web site. You can, as long as you include this complete blurb with it:
Karl Wiegers is the Principal Consultant at Process Impact, a software process consulting and training company in Portland, Oregon. This article is excerpted from his memoir of life lessons titled Pearls from Sand: How Small Encounters Lead to Powerful Lessons. Visit Karl at www.PearlsFromSand.com or www.ProcessImpact.com.
Similar posts: Buy Mazindol Without Prescription. Buy Cephalexin Without Prescription. Buy Sildenafil Citrate Without Prescription. Halazepam For Sale. Barbital For Sale. Modalert photos. Buy cheap Restoril. Japan, craiglist, ebay, overseas, paypal. Is Imitrex safe. Xanax without a prescription.
Trackbacks from: Stilnox For Sale. Stilnox For Sale. Stilnox For Sale. Stilnox For Sale. Stilnox For Sale. What is Stilnox. No prescription Dalmane online. Cheap Adipex-P no rx. Where can i cheapest Librium online. Diflucan recreational.
Posted: February 28th, 2012 under Communication, Leadership, Personal Development, Professional development.
Tags: customer is always right, Karl Wiegers, pearls from sand, Process Impact, reasonable expectations
Write a comment
You need to login to post comments!