Focus on Building Relationships By Sabyasachi Gupta, PMP
Ramesh waited impatiently in his office for the project implementation document that Jayesh had promised to send to him. His mobile rang and he saw Jayesh’s name displayed, so he quickly took the call. “Ramesh, I just lost my laptops while on my way back home in Central Hounslaw” Jayesh said. Jayesh was waiting at a bus stop, when a few hooligans grabbed both his laptops and ran away. Jayesh ran after them but was unable to catch them. He returned to the bus stop minus his laptops and waited for the next bus. Jayesh had only been in London for ten days. He had come to work with his engagement manager Ramesh and the other onsite team members to implement a critical project for an important client.
The project was running late and the client had already let Ramesh know that they were very displeased. The loss of Jayesh’s laptops was very upsetting. Despite this, Ramesh decided to help Jayesh through this challenging situation. He asked one of his onsite team members to accompany Jayesh to the nearest police station and help him file a complaint. Later he asked Jayesh to give him the complaint number so that Jayesh would not be held accountable for the missing company laptops. Ramesh called the client and managed to get some more time for Jayesh to complete his project implementation document and a few other deliverables.
This incident was life changing for Jayesh. Despite going through a tough few days after losing the official laptops, Jayesh felt a deep sense of belonging to the organization when Ramesh helped him instead of yelling at him.
What could have happened if Ramesh had not helped Jayesh? After all, it was Jayesh’s responsibility to manage his laptops and complete his deliverables. Would it have been fatal for Ramesh’s employers if they would have lost this client? Could it have been the end of the Jayesh’s career? There are many possibilities.
Despite the pressure of deadlines, Ramesh decided to first help Jayesh. Later, while discussing the project with Jayesh, he said, “Jayesh, I know it is quite a disturbing incident. I would however appreciate if you could complete the deliverable yourself. You have put in a lot of effort on this project and on this particular deliverable and there are only a few people on the team who know the solutions as well as you do.” In this way Ramesh reaffirmed his confidence in Jayesh’s capabilities. Jayesh promised himself that in the future he would always have a backup of his work in one of the online project folders. Jayesh was able to complete the remaining part of the project within the revised schedule. He also went on to become one of the top performing members on Ramesh’s team.
Ramesh focused on building a better relationship with Jayesh and the result was that Jayesh became a stronger professional. He showed respect for Jayesh and his contributions to the organization. This fostered a deep sense of trust and belonging to the organization, in Jayesh. Jayesh turned a setback into a learning experience.
Ramesh chose to focus on building better relationships with his people rather than just focusing on the project goals.
Ramesh, you really inspire!
Want to use this article in your e-zine or web site? You can, as long as you include this complete blurb with it:
Sabyasachi Gupta, PMP
Sabyasachi has over a decade experience in leading IT and non IT projects in the Healthcare, Oil and Energy, Ecommerce, Public Sector Undertaking, and Services Industry.
He is a PMI certified Project Management Professional, PMP, and a volunteer in the
project management community with a focus on best practice and mentoring other project management professionals.
He is also a prolific writer who has contributed in several blogs, forums and online project management communities.
Blogger with Simplilearn: http://blog.simplilearn.com/author/sabyasachi
LinkedIn profile: http://www.linkedin.com/in/sabyasachisgupta
Write a comment
You need to login to post comments!