Keeping the Peace

The time has come. You have a conflict and it cannot and must not be avoided. Not everyone agrees on the solution and arriving at an approach that moves you and the team forward is absolutely necessary. Now what? This really does not need to be a big deal. But you do want to set [...]

Last year there was an unfortunate incident at a military base in the United States. I am talking about Fort Hood. An individual started shooting people. Within hearing range of the shooting a graduation ceremony was taking place. Attending the graduation were medics and other trained personnel. In the midst of this sad crisis, something [...]

Q) Margaret, I once read or heard (because I read your articles and I have seen you speak) you say something about trying to be compassionate towards the difficult people in our lives. Are you really asking ME to feel empathy toward someone who is a big flaming jerk to me? A) Yes I really [...]

Recently we have discussed steps to take to when you decide to step in and step up to conflict resolution. In ‘You Decide to Resolve a Conflict’ Part I and Part II one of the underlying assumptions was that you had time to plan your actions and the steps you would take to resolve the [...]

You have observed a conflict between some of your team members and you realize you are the right person to help them reach a resolution. How do you KNOW this? You have carefully considered the situation, perhaps using “Can You SHOULD You Help Resolve the Conflicts Around You?” as your guide. Your next move is [...]