Keeping the Peace

Have you ever worked for a horrible boss? Have you ever been stuck on a team with a co-worker who is chronically difficult? What about a family member who sets all of your nerves on edge? It would be amazing if you had not encountered at least one of these scenarios, or at least something [...]

Likeability – That which makes someone likeable or easy to like, easy to be with, considered pleasant to be around. Now a good search on the word ‘likeability’ will show you that this is not a new term nor is it something I have made up. You will find all kinds of materials about likeability, [...]

Sometimes you find yourself working with someone and no matter how kind and compassionate you try to be, you still think they are a jerk. Maybe they yell all the time or they are condescending or a back stabber. It might be tempting to yell at them more loudly than they yelled at you or [...]

Sometimes conflict cannot be avoided and that is not a bad thing. When you and your team or you and a colleague resolve a conflict together, you build a better working relationship.  When I say to you, ‘Don’t give in without a fight’; I don’t mean go have an ugly nasty altercation. I mean don’t [...]

Q) Margaret, I once read or heard (because I read your articles and I have seen you speak) you say something about trying to be compassionate towards the difficult people in our lives. Are you really asking ME to feel empathy toward someone who is a big flaming jerk to me? A) Yes I really [...]